CPUs & COMPUTERS: PC World Customer Services

Saturday, 5 July 2014

USED PRODUCTS AND PC WORLD

Well would you look at this?

Still not sorted out my keyboard issue with PC World?

What keyboard issue I hear you ask? Exactly! I forgot to post it on here, though I did my corruption blog though! Numpty! Only found this out because I have still not had a reply from them I find satisfactory!

This is a Corsair Vengeance K70 Keyboard which oddly has all the guarantees and warranties despite the fact it has been damaged out of the box by someone previous to me?!

This has now been seen up close by a couple of friends who see that it is metal and I have caught them telling others the story about how there is no mistake this time with what happened.

I filmed myself taking it out of the box which I will be doing every single time from now on.

That the section damaged is think, solid metal and buckled so that your finger rubs against it when adjusting the volume. To which I hear 'disgusting' which I am getting a great deal locally now regarding GPs and the Police and Courts, lmao!

EMAIL FROM PC WORLD WHICH IS NOW THE THIRD IN A ROW WITH THE SAME TWO OPTIONS. NO TOSSERS YOU DID THIS AND YOU DO BETTER!! LMAO!!

Dear Martin,

Thank you for your recent email. I would have spoken to you but could not contact you on the number that you have supplied.

I was concerned to learn of the issues that you have had with your Corsair keyboard. It is never our intention to supply faulty or damaged products and I am sorry that on this occasion you have experienced this. As I am aware, from your previous correspondence regarding this matter, the keyboard is in limited supply within our stores. It would not be possible for us to arrange an instant exchange within your local store as they do not currently have the replacement item, therefore, the only options available would be:

1 - return the keyboard to your local store with receipt and card used for purchase and a full refund can be issued directly back to the card used for purchase.
2 - We can arrange for the product to be collected from your home address and then a replacement delivered to you directly (subject to stock availability).

As I was unable to reach you on the contact number supplied I would kindly request that if you require us to arrange a collection of the product, please call us on 0344 561 1234 and we will be able to arrange a suitable date for the product to be collected.

Please accept my apologies for any inconvenience caused by this matter.

Kind regards,

Gary Hughes
The KNOWHOW™ Team

How did I do? Leave your feedback here:
https://www.surveymonkey.com/s/KN0WH0W?c=24103

MY REPLY ...

Dear Gary Hughes

Hmm, interesting that you would use the word 'unintentionally'.

I believe that many front line staff of companies I have been in contact with and received refurbished products from likely do not know so themselves use the term 'unintentionally' quite sincerely.

Also I thought I explained previously that the phone was switched to silent mode and I hod forgotten to switch it back, this has now been corrected. This is 07920 526264.

Also it is strange that I keep explaining what needs to happen and you do not seem to take that on board. If I return with the keyboard for a refund I then have to wait several days for the funds to clear before I can then go and buy a replacement despite this not being my fault.

As movement of any kind and to varying degrees causes me pain and that I have a disability I am going to get enraged by things like this, so your option number '2' had better be that when you pick up the keyboard from my home you then come with a replacement?

This then leads me onto the fact you made a statement that proves that PC World does indeed knowingly sell refurbished stock as ytou said the line 'depending on stock levels' which means your unable to obtain items from manufacturers which is a dead giveaway I have spotted so many times before.

Please do not go into some lecture about suppliers as this would only make PC World look even more guilty along with being stupid in several ways because the suppliers are the UK branches of the HQ's, like Nikon UK for instance. I have already been way through this several times over with Argos, Shop Direct (who I beat in court and their Very Catalogue staff gave the game away that everyone was at it), B&Q and others.

God, if your gonna rip off and manipulate the wider public at least do it intelligently!

The only reason anyone would pay a share of profits to a middle man is if that middleman is supplying them with goods at a reduced rate. Ergo refurbished goods but here in lies the extremely funny thing ...

They have not been refurbished in any way 90% of the time which means these 'suppliers' have been ripping off all the above while continually dropping them 'in it', so to speak.

Failing this then you need to either start the process of refunding the money, it is on visa after all, PRIOR to me handing over refurbished keyboard as you have sto all stop this attitude that even when your caught red handed doing this, ripping the public off and also wasting their time this is at YOUR COST and not ours!

Your caught red handed so start acting like it and not all laid back like you do not care because everyone is doing it! Good God, your all so transparent.

Otherwise have a keyboard sent to my local store in Enfield, is you do not have one then you will have to supply something else, like a Razer Anansi Keyboard and refund the difference, though I am not sure I want to do this because just as I told you I do a blog and a YouTube account about corruption, lies and misleading of the wider public and as you have made no remark about that I suggest you go take a look at two in particular ...

http://youtu.be/2UOyldflN2w This is the video of me unboxing YOUR keyboard and then discovering, as do the viewers, that its damaged on the metal plate that runs across the keyboard!

Here is the link to the blog page which on my Computing and CPU blog I had forgotten to link this in which I would not have noticed had you come up with the solution I had requested, thank you! ...

http://cpusandcomputers.blogspot.co.uk/2014/07/used-products-and-pc-world.html

Oh and those are nothing compared to my Corruption Dossier ...

http://asaintcalledallnights.blogspot.co.uk

Now can we please get this sorted out? Seems to be dragging on a bit, maybe to go over some time limit thing that I cannot return it? Twenty one days? Is non-applicable as I emailed PC World IMMEDIATELY ... and ... well I filmed myself and posted it the following day, as you can clearly see.

Now the options?

Yours

Martin Haswell BSc

Thursday, 8 May 2014

THE TURN OF THE DONTKNOWHOW'S

After a bloody annoying screen blackout that kept occurring while playing Fallout New Vegas I ended up doing something I swore I would not do. I even said as much to somoene earlier the same day.

I dismantled my laptop.

I figured there was a chance it was likely down to dust or something stupid, turned out to be someone stupid and dishonest.

The be more accurate it was a company. I shall explain...

I have had this lapstop for two years and is a HP Pavilion DV7. I bought it as an ex demo, as this is what they told me, and it later turned out to be refurbished. I noticed this little fact when I pulled the receipt out as the hard drive had just failed and then clearly understood why I had, had my first ever hard drive fail along with the dent in the lid!

Basically I was completely ripped off by PC World, who like so many others I have had issues with with other devices as have people I know. It gets worse...

When it went in to be repaired it was supposed to have the left hinge repaired as it had seized, the guys told me they would not fix that and I said well thanks for warning me as if they refuse they can give me my money back. They actually asked why and I said without a hinge its merely a grossly underpwoered and obverpriced PC and I would rather have a deskptop. No hinge working and it renders its portability impossible and I am surprised I would have to explain this!

I made sure their DONTKNOWHOW team was aware of this fact and I got the laptop back being informed it was done along with the hard disk replacement. Luckily for them I did not use my laptop anywhere other than at home and it was ages before I realised they had not replaced the hinge asd so much time had passed by that it would have ended up in a heated argument despite being ripped off and when I know I have had immoral things done against me and expecially fraud or physical the anger and use of long sarcastic words can be accmpanied by a want to be physical to. Being a resposible human being, unlike tyhose that think that lies and fraud and leaving you with years of pain in various places is OK but physical violence, just anger or bad language is not, oh I forgot diagreeing with them that is a new one, I thought it better to stay off the front pages. Plus if someone takes a swing at me I do have a tendency to bkack out only to come to and realise I have done a great deal of damage. Admittedly the situation does have to be extreme but any situation involving conflicting opinions where mine or solely fact and truth and ... well it wont end well as I just see the person before me as being evil, amoral and criminal. Not a good scenario.

Fast forward to present day, about two years, and I have my laptop apart, except just as I feared, I could not figure out quite how to seperate the motherboard from the casing, despite the thirty small black identical screws, six wide headed silver ones and two identical in size and shape but black?!?!

Now knowing the proper procedure I did not want to damage anything thus completely destroyinh the laptop altogether? I am sure thay make them deliberately hard to get into so you go into PC World or whatever store and pay money for a bunch of Chimpanzees on spliffs to screw around with it?

I managed to get the corner apart where the heatsink and fan was luckly in close proximity to. I managed to get a flat brush inside and got between the heastsinks fins as well as the blades on the fan. Now I have NO IDEA as to which of the main two processor chips the heatsink and fan were cooling. I did not notice any dust coming out of the tiny gaps between the heatsinks fins. There was some dust on the baldes of the fan but nothings that should have caused a problem, still I managed to get it all off.

Now I then decided that was the best I could achieve when suddenly I realised something! The heatsink and fan were millimetres away from the very hinge that spent the last two years pulling the case apart!! Despite the fact that I only had a half inch gap to deal with I noticed this. Now here is the frustrating part that only maes PC World and its IDIOT TEAM look all the more incompetent! No ifs and no buts ... IDIOTS!

All they actually did was undo the casing on the bottom and put in a new hard drive and did not take cate casing off at all! Plrus when I handed it over to them they forgot to have it picked up and it was two weeks I went without it! Two weeks for a pipss ant job I could have done myseelf and they could have just posted me the damned hard drive the blithering morons!!!

Now remember I have a Tablet PC thats come back and all they have done to that is rest the fucking thing to how it was when I bought it and the typing issue and the memory card issue are not only STILL THERE bout the former problem has got worse making typing impossible!!!

Pay peanits you get fecking chimps!!! My bloody god what a bunch of incompetent twats they really are!!!

Anyway how about a set of pictires showing you all this and where I am talking about? Oh and despite thinking that what I did made a difference the laptop was so silent when it came on I thought I had pulled out the fan lead?! But here is the weird thing ... I HAD NOT!!!

Not only is it working again but it is working better, noise wise, than it did when I bought it?! I was REALLY convinced it was going to overheat and cook the processor ... until the fan eventually came on and even so at a low RPM?! Even right now its eerie as I am so used to listening to the fan but I hear nothing!

AS soon as I switch on I hear it!

So ... this is what I think has occured, due to the close proximity of the parting case and the fucking idiots that make monkeys look like Charles Darwin down at PC Worlds KNowhow team I think something got sucked inside, or something was loose inside and got jammed?!

I am willing to lay money that it was a loose object probably stemming from the same thing that caused the hard rive to fail and also the dent on the lid! It was dropped and the idiots did not know. I do not work at PC World, fortunately, or the KNowhow team but if someone walked in my house with this model and was making noise I would immediately know where to look and solve the problem.

So what are these blithering idiots think they are doing?

Oooh are they going to get one hell of a ticking off from me and I can assure you I will use lower to the level of some name calling, all the ones I use here I assure you of that!

Just cannot take anyone's word for anything anymore and after the fiasco with Nikon along with that went on with Olympus, I dare say others have some stories too, you cannot trust the manufacturers!

Anyway some pictures and a video or two ...

The case corner where the seized hinge is located and the ... damage it caused my thumb is resting on the heatsink, any dummy would look at this and realise that the hinge being seized will likely cause problems in time.